Our terms and conditions apply to all online conditions of sale from our web site. The terms are set out below. Read them before ordering. You may wish to print a copy for future reference. Other terms and conditions on our site such as our privacy policy should also be read as part of this agreement. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Vale Blinds Direct Limited
Mulberry House
Station Road
Bottesford
Nottinghamshire
NG13 0EN

1. Your account
2. Privacy
3. Access to the Vale Blinds Direct web site
4. Licence for web site access
5. Our contract
6. Pricing
7. Stock
8. Electric communications
9. Alteration of service or amendments to the conditions
10. Events beyond our reasonable control
11. Waiver
12. Governing law and juristiction
13. Complaints
14. Your Right To Cancel
15. Return of Goods

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when purchasing.

Vale Blinds Direct Limited reserve the right to refuse access to the web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

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Vale Blinds Direct Limited
Mulberry House
Station Road
Bottesford
Nottinghamshire
NG13 0EN

In the event that you wish to cancel your order, you may do so by sending a letter to our postal address or by sending an e-mail to orders@valeblindsdirect.com stating your order number. Vale Blinds Direct Limited will process the request and confirm in writing or by e-mail that your order has been cancelled.

All of our made to measure blinds (all blinds with the exception of Velux and loft window blinds) are manufactured especially for you and therefore orders may only be changed or cancelled within 24 hours of the order being placed.

If you decide to cancel and we have already shipped your order but you have not received it, please refuse to accept the delivery when it is attempted.

If upon receipt of your order you wish to cancel or make a return, we can arrange for your order to be collected at a cost of £7.50 or you may arrange for the order to be shipped back to us by your own means. 

Orders may only be returned once confirmed to you by Vale Blinds Direct in writing or by e-mail and will only be accepted if the products are in the original packaging and have not been fitted or attempted to be fitted.

If an order is returned or cancelled due to faulty workmanship or quality we will be unable to make any refund until the blind has been returned and inspected by our quality control team.

If Vale Blinds Direct have made an error with your order, Vale Blinds Direct will bear all costs for collecting and supplying you with the correct products.

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We feel you will be happy with the products you have ordered, however, in the event of you feeling that it is necessary to return the good please  see below

GAZEBOS & GAZEBO  ACESSORIES:

You can return your goods in their original condition to Vale Blinds Direct Ltd, 53 Station Road, Bottesford, Nottinghamshire, NG13 0EN within 14 days of receipt of goods.  It is your responsibility for the goods until they reach us, so it is our recommendation that you use a secure delivery method which requires a signature on delivery. Please Note that if you fail to take reasonable care of the goods VBDL reserves the right to refuse return.

Our 14 day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item only, within 30 days of the goods arriving with us. Please note: we can only accept the return of opened items if they are faulty. You will be responsible for the original delivery to you and the return postage.

If you return goods to us which are faulty or you have received by mistake or any other reason which is deemed to be our fault, within 14 days, we will refund all payments made to us.  In this instance please contact us by telephone and we will advise you how you should send the goods to us.

Damaged Items: if you take delivery of a VBDL package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange.

Defective Items: you have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

Note: in the event of VBDL sending you a replacement for a damaged or defective item, you must return the original item to VBDL within 14 days. VBDL reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 14 days of the date on which VBDL confirms we will issue a replacement.

In the event of a manufacturing fault claim you may be required to email us digital images to Info@valeblindsdirect.co.uk

If they have already been processed, cancelled orders will be subject to a 2% Transaction Fee plus a £10 administration fee.

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