The lead times below are calendar days from receipt of order to delivery of goods. Please note these are supplied as a guide only and may change during the month.

7-10 Day Delivery is free to all UK postcode addresses.

Initial City Link makes delivery. You can, if you wish, have the blinds delivered to a work address, please give these details at the time of the order. A full correct postcode is essential.

Orders placed on a Friday after 4pm will be delivered approximately 7-10 Days from the following Monday Deliveries are not made on a Saturday Sunday or Bank/Public Holidays. Please take that into account when placing your order.

We cannot deliver to a PO Box.

If, for any reason, you decide that you wish to return the Velux blinds or change any information on your order, please note that we will raise a charge of £7.50 to cover our costs in arranging collection. This charge will apply in all instances unless the blinds that you receive are different to those ordered or are damaged/faulty upon receipt

We will send returns labels to you, when these arrive, affix the label to the original packing, seal/secure the blinds, and take into any Post Office for return to Velux. If you have requested replacement blinds, these are normally dispatched at the same time.

All blinds are dispatched direct from the Velux factory in Denmark. They are delivered in the UK by Initial City Link and DHL in all other destinations i.e. Northern Ireland, Jersey etc

If you would like us to track your order, please leave at least 7 working days from the day the order was placed before contacting us.

If you have any queries, please contact us at sales@valeblindsdirect.co.uk

We endeavour to offer a friendly and helpful services at all times and hope the above guidelines clarify all delivery and return procedures.

Alan & Sharon Mellor